👔 نقشه راه مدیریت فناوری اطلاعات (IT Management)
مسیر جامع از IT Support تا CIO/CTO
💡 توجه: مدیریت IT ترکیبی از دانش فنی، مهارتهای مدیریتی، درک کسبوکار و رهبری است. این مسیر برای کسانی است که میخواهند از نقشهای فنی به سمت مدیریت حرکت کنند.
🎯 پیشنیازهای ضروری: تجربه عملی در IT (حداقل 2-3 سال)، درک سیستمها و شبکه، مهارتهای ارتباطی قوی، توانایی حل مسئله. مدیریت IT بدون تجربه فنی امکانپذیر نیست.
سطح 1
پایه
مبانی فنی IT
- Hardware & Software
- Operating Systems
- Networking Basics
- Troubleshooting
- Help Desk Skills
- Ticketing Systems
IT Service Management پایه
- ITIL Framework Basics
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Service Request Fulfillment
مدیریت پروژه پایه
- Project Lifecycle
- Scope, Time, Cost
- Stakeholder Management
- Risk Basics
- Documentation
- Communication
مهارتهای نرم
- Communication Skills
- Customer Service
- Teamwork
- Time Management
- Problem Solving
- Documentation Skills
سطح 2
متوسط
ITIL & Service Management
- ITIL 4 Framework
- Service Value System
- Service Value Chain
- Continual Improvement
- Service Level Management
- KPIs & Metrics
IT Infrastructure
- Server Management
- Network Infrastructure
- Storage & Backup
- Virtualization
- Cloud Services (IaaS, PaaS, SaaS)
- Disaster Recovery
مدیریت پروژه IT
- Project Management Methodologies
- Waterfall vs Agile
- Scrum & Kanban
- Resource Planning
- Budget Management
- Quality Management
Team Leadership پایه
- Team Building
- Delegation
- Motivation
- Performance Management
- Conflict Resolution
- Mentoring
سطح 3
پیشرفته
IT Governance
- COBIT Framework
- IT Governance Frameworks
- Compliance & Regulations
- Policy Development
- Audit Management
- Risk & Compliance
IT Security Management
- Security Policies
- Risk Assessment
- Access Control
- Incident Response
- Business Continuity
- Security Awareness Training
Vendor Management
- Vendor Selection
- Contract Negotiation
- SLA Management
- Performance Monitoring
- Relationship Management
- Cost Optimization
بودجه و امور مالی IT
- IT Budgeting
- Cost-Benefit Analysis
- ROI Calculation
- TCO (Total Cost of Ownership)
- Financial Planning
- Investment Prioritization
سطح 4
تخصصی
IT Strategy & Planning
- IT Strategic Planning
- Business-IT Alignment
- Technology Roadmap
- Digital Transformation
- Innovation Management
- Change Management
Enterprise Architecture
- TOGAF Framework
- Business Architecture
- Application Architecture
- Technology Architecture
- Integration Strategy
- Architecture Governance
مدیریت پورتفولیو IT
- Portfolio Management
- Program Management
- Project Prioritization
- Resource Optimization
- Value Delivery
- Performance Measurement
رهبری سازمانی
- Strategic Leadership
- Organizational Change
- Culture Building
- Stakeholder Management
- Executive Communication
- Influence & Negotiation
سطح 5
اجرایی
CIO/CTO Leadership
- Executive Strategy
- Board Communication
- Business Acumen
- Industry Trends
- Competitive Analysis
- Visionary Leadership
Digital Transformation
- Digital Strategy
- Innovation Culture
- AI & Automation
- Cloud Transformation
- Data-Driven Decision
- Disruptive Technologies
Business Strategy
- Corporate Strategy
- Market Analysis
- Competitive Advantage
- Value Creation
- M&A Considerations
- Global IT Strategy
تحول سازمانی
- Organizational Design
- Cultural Transformation
- Talent Strategy
- Succession Planning
- Strategic Partnerships
- Legacy Modernization